Complaints Procedure

1. Introduction 

To give the best experience to all customers, I rely on feedback-good or bad. If you encounter any issue with my service, please reach out so I can correct the problem and avoid it in future interactions.


2. Making a complaint 

My goal is to handle customer complaints promptly, efficiently and equitably. I take all complaints seriously and use feedback to help me improve my service.


3. How you can make a complaint

You can complain by completing this short form. Alternatively, you may send an email to me at


4. How I handle complaints 

When you contact me with a complaint, we will have a calm discussion about the situation and work together to find the best resolution. I always answer complaints within five days and set up a call to resolve the issue as soon as possible. In most cases, this takes less than thirty days.


5. Time limits 

The sooner you register a complaint after the event occurs, the better. If it’s been more than twelve months since the date of the event, I might not be able to investigate properly. That said, I will always take into account whether you had good reason for waiting to complain and whether or not an investigation is still possible, considering the delay.

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