To give the best experience to all customers, I rely on feedback-good or bad. If you encounter any issue with my service, please reach out so I can correct the problem and avoid it in future interactions.
2. Making a complaint
My goal is to handle customer complaints promptly, efficiently and equitably. I take all complaints seriously and use feedback to help me improve my service.
3. How you can make a complaint
You can complain by completing this short form. Alternatively, you may send an email to me at [email protected]
4. How I handle complaints
When you contact me with a complaint, we will have a calm discussion about the situation and work together to find the best resolution. I always answer complaints within five days and set up a call to resolve the issue as soon as possible. In most cases, this takes less than thirty days.
5. Time limits
The sooner you register a complaint after the event occurs, the better. If it’s been more than twelve months since the date of the event, I might not be able to investigate properly. That said, I will always take into account whether you had good reason for waiting to complain and whether or not an investigation is still possible, considering the delay.